Last updated: September 23, 2025

Properly is a parent company that owns and supports a family of businesses in the maintenance and repair sector, including property maintenance, landscaping, and related services. We provide shared resources, technology, and customer support across our companies to improve efficiency and enhance the customer experience. Our platform is designed to grow and expand into additional service areas over time.

This Privacy Policy for Properly ("we," "us," or "our") describes how and why we may access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:

• Visit our website or any website of ours that links to this Privacy Policy
• Use our mobile application, or any other application of ours that links to this Privacy Policy
• Engage with us in other related ways, including sales, marketing, or events

If you do not agree with our policies and practices, please do not use our Services.

SUMMARY OF KEY POINTS

What personal information do we process? When you visit, use, or navigate our Services, we may process basic personal information such as your name, contact details, account login information, and information about how you use our website or applications. The exact information depends on how you interact with us and the features you use.

Do we process any sensitive personal information? We do not request or intentionally process sensitive categories of personal information (such as racial or ethnic origin, sexual orientation, religious beliefs, health data, or biometric identifiers). If such information is ever collected, it will only be with your explicit consent or as required by law.

Do we collect information from third parties? We generally do not collect personal information from third parties. The information we process typically comes directly from you when you interact with our Services.

How do we process your information? We use your information to provide, improve, and administer our Services; communicate with you; maintain security and prevent fraud; and comply with applicable laws. In some cases, we may process your information for additional purposes with your consent.

When and with whom do we share personal information? We may share your information with trusted service providers (such as IT hosting, customer support, and analytics vendors) or in specific situations, such as to comply with legal obligations or in connection with a business transaction. We do not sell your personal information.

What are your rights? Depending on your location, you may have rights under applicable privacy laws, such as the right to request access to, correction of, or deletion of your personal information.

1. Personal Information Disclosure

We collect personal information that you voluntarily provide when you register for our Services, request information about our products, participate in activities on our website or applications, or otherwise contact us.

2. Personal Information Provided by You

The personal information we collect depends on how you interact with us and the features you use. This may include:

• Name
• Phone number
• Email address
• Mailing/billing address
• Login credentials (such as username and password)
• Payment information (such as debit/credit card details for transactions)

3. Sensitive Information

We do not request or process sensitive personal information (such as social security numbers, credit worthiness data, racial or ethnic origin, health information, or religious beliefs) in the ordinary course of our business. If such information is ever required, it will only be collected with your explicit consent or as required by applicable law.

4. Payment Data

We may collect data necessary to process your payment, such as your payment instrument number and the security code associated with it, if you choose to make purchases.

5. Social Media Login Data (if any)

We may provide you with the option to register with us using your existing social media account details. The profile information we receive may vary depending on the social media provider concerned, but will often include your name, email address, friends list, and profile picture, as well as other information you choose to make public on such a social media platform.

We will use the information we receive only for the purposes that are described in this Privacy Notice or that are otherwise made clear to you on the relevant Services. Please note that we do not control, and are not responsible for, other uses of your personal information by your third-party social media provider. We recommend that you review their privacy notice to understand how they collect, use, and share your personal information, and how you can set your privacy preferences on their sites and apps.

6. Processing Information

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

• To facilitate account creation and authentication and otherwise manage user accounts. We may process your information to enable you to create and log in to your account, as well as to maintain the functionality of your account.
• To deliver and facilitate the delivery of services to the user. We may process your information to provide you with the requested service.
• To protect our Services. We may process your information as part of our efforts to maintain the security and safety of our Services, including fraud monitoring and prevention.

7. Disclosures

We may use your personal information for our own business purposes, such as conducting internal research, improving our services, and developing new features. This is not considered "selling" your personal information.

We may share your personal information in the following situations:

• Affiliates: We may share your information with our affiliates and subsidiaries, provided they agree to honor this Privacy Policy.
• Business Partners: We may share your information with trusted partners in order to offer you certain products, services, or promotions.
• Service Providers: We may disclose information to service providers (such as IT hosting, analytics, and payment processors) under written contracts that limit how they may use your information.
• Business Transactions: We may share or transfer your information in connection with, or during negotiations of, any merger, acquisition, financing, or sale of company assets.
• Legal Obligations: We may disclose information if required by law, regulation, or valid legal process.

8. Data Retention Period

We will keep your personal information only as long as it is reasonably necessary for the purposes outlined in this Privacy Policy, unless a longer retention period is required by law (for example, for tax or accounting purposes).

When we no longer have a legitimate business need to process your information, we will either delete it, anonymize it, or, if deletion is not immediately possible (such as when stored in backups), securely store it and isolate it from further processing until deletion is possible.

9. Minor Information

We do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent's use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to delete such data from our records promptly.

10. Privacy Rights

Depending on where you live, you may have rights under applicable privacy laws, such as the right to request access to the personal information we hold about you, request correction or deletion of that information, or withdraw consent to certain processing. We will honor these rights as required by law.

To exercise your rights, please contact us using the information at the end of this Policy. We may need to verify your identity before fulfilling your request.

11. Account Information

If you would like to review, update, or change the information in your account, or terminate your account, you can log in to your account settings at any time.

If you request to terminate your account, we will deactivate or delete your account and remove personal information from our active databases. However, we may retain certain information as necessary to:

• Prevent fraud and abuse,
• Troubleshoot issues,
• Assist with investigations,
• Enforce our legal terms, or
• Comply with applicable legal requirements.

12. Modifications

We may update this Privacy Policy from time to time. The "Last Updated" date at the top will indicate when the most recent changes were made. If we make material changes, we will notify you by posting the updated Privacy Policy on our website or, where required, by sending you a direct notification. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have questions or comments about this Privacy Policy, you may contact us at:

Email: hello@properlydone.com

Mailing Address:
PO Box 18104
Reno, NV 89511

Phone: (833) 356-5835